# Understanding a Visit to a Provider

A Visit to a Provider refers to the process by which a patient seeks medical
care at one of our networked healthcare facilities, including hospitals,
clinics, and emergency services. At Eden Care, we have developed a web-based
Service Provider Portal that simplifies the initiation and management of these
visits, ensuring a seamless and efficient healthcare experience. Here's how a
Visit to a Provider works:

 1. Initiation of the Visit: When a patient arrives at a healthcare facility
    within our network, the provider's staff initiates a Visit on our Service
    Provider Portal. They start by entering the patient's member number or NIDA
    (National Identification Number) into the portal. This triggers the
    generation of a One-Time Password (OTP) that is sent to the patient's mobile
    phone.

 2. OTP Verification: The patient receives the OTP on their phone and shares it
    with the provider's staff. The staff enters the OTP into the Service
    Provider Portal to verify the patient's identity and ensure secure access to
    the patient's information.

 3. Visit Creation: Once the OTP is entered, the provider's staff selects the
    type of visit (e.g., inpatient, outpatient, dental, optical or wellness)
    from the options available in the portal. With this information, a Visit is
    created for the patient within the system.

 4. Access to Patient Benefits: After the Visit is created, the provider's staff
    gains access to the patient's benefits information through the Service
    Provider Portal. They can view details about the patient's insurance plan,
    coverage limits, co-payments, and any specific terms or conditions. This
    helps the staff make informed decisions about treatment options and ensures
    efficient utilization of the patient's benefits.

 5. Actionable Functions: The Service Provider Portal offers a range of
    functions that enable the provider's staff to take necessary actions during
    the patient's Visit. These actions may include requesting pre-authorizations
    for medical procedures, submitting claims for reimbursement, generating
    digital prescriptions, and accessing patient medical records. These features
    enhance efficiency, accuracy, and communication within the healthcare
    process.

By utilizing the Visit functionality within our Service Provider Portal,
healthcare providers can seamlessly initiate and manage patient visits, ensuring
timely and quality care delivery. The portal's streamlined processes, secure
verification methods, and access to patient benefits empower providers to
deliver optimal healthcare experiences to our valued patients.